Wayfair is in search of Work from Home Customer Service Representatives. Instant Availability.
The starting price of pay is $14/hr.
At Wayfair, we care about our clients! Our award-winning Customer Service Crew balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair via delivery to their residence, our group works to make it simpler than ever to shop for the home. The Customer Service Crew works proactively in a fast-paced surroundings to monitor customer orders and guarantee a seamless delivery to the customer. Within the occasion a buyer ought to contact our help workforce through cellphone, e-mail, chat, social media, or in different methods, we empower our Buyer Service Staff to resolve the difficulty. We’re enthusiastic about our prospects and work to thrill them on each interplay with Wayfair.
What You will Do
- You’ll troubleshoot and resolve customer support inquiries whereas constructing a relationship with the client
- Present service to prospects in search of help with post-order points akin to returns, replacements, refunds, supply standing, again order inquiries, and some other points that will come up within the order achievement course of
- You’ll exceed buyer satisfaction, effectivity metrics and situation decision targets
- Repeatedly search for areas of enchancment and talk traits in buyer calls to management as acceptable
- Concurrently navigate a number of software program functions and applied sciences
- You’ll reveal battle administration expertise and preserve skilled composure
What You will Want
- Sturdy problem-solving expertise and the flexibility to assume analytically whereas working in a fast-paced surroundings
- Wonderful communication and relationship constructing expertise
- Ardour for serving to others
- A profitable monitor report working in a high-volume surroundings
- Common and dependable attendance
- Skill to keep up the required web pace of at the very least 25 Mbps (obtain) and 5 (add) to help voice visitors and HTTPS net visitors utilizing a hard-wire Ethernet web connection (no WiFi)
- A workspace that’s free from noise or distraction (Wayfair gives all obligatory laptop tools)
About Wayfair Inc.
Wayfair is without doubt one of the world’s largest on-line locations for the house. Whether or not you’re employed in our world headquarters in Boston or Berlin, or in our warehouses or places of work all through the world, we’re reinventing the way in which individuals store for his or her houses. By our dedication to industry-leading know-how and inventive problem-solving, we’re assured that Wayfair shall be house to probably the most rewarding work of your profession. If you happen to’re searching for fast progress, fixed studying, and dynamic challenges, then you definitely’ll discover that incredible profession alternatives are knocking.